CV N°580032018

CHEF D'EQUIPE UK/FR

Informations générales

  • Né le : 01/07/1984
  • Habite à : Rabat, Morocco
  • Niveau d'études : Bac+4
  • Type de formation :
  • Expériences : De 10 à 20 ans

Expérience

CHEF D EQUIPE MARCHE UK / FR De 2018 à Aujourd'hui Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Assume responsibility of budgeting and tracking expenses
Hire, coach and provide training to personnel to maintain high customer service standards
Monitor and improve ordering, telephone handling and other procedures
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or upper management

Formation

GESTION D ENTREPRISE En 2017 ISTA