CV N°597972018

Hotel

Informations générales

  • Né le : 07/11/1990
  • Habite à : Marrakesh, Morocco
  • Niveau d'études : Bac+5
  • Type de formation :
  • Expériences : De 3 à 5 ans

Expérience

Guest relation superviseure De 2015 à 2018 Acting supervisor and Welcoming VIP guests during check-in and giving a
fond farewell to guest while checkout.
• Controlling the show around plan (timing, number of the requests...)
• Controlling guest relation email and make sure that all emails received has
been answered in a professional way.
• Make sure that the daily courtesy call has been done and verify if information
receivedhas been updated in the system.
• Providing information regarding the Hotel, town attractions, activities..
• Collect Guest feedback during guest departure along with his likes and
dislikes.

Greeted, registered, and assigned rooms to guests
• Answered telephonic and in-person queries related to hotel services and
resolved any issues
• Processed guests check ins and outs
• Build a good rapport with all guests and resolve any complaints/issues quickly
to maintain high quality customer service.
• Make reservations for guests according to their needs, and also make sure
that all reservations cancelled are effected immediately to avoid confusion.
• Build good relationship and rapport with guests to make them feel
comfortable and address any complaints they might have in a very courteous
manner to protect the image of the hotel.

Formation

Management des organisations touristiques En 2015 institut superieur international de tourisme Tanger, Maroc