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Customer Service Representative à Tanger, Morocco

Profil demandé

  • Experience Level: 1-2 years’ experience.
  • Communication skills Fluency in English and French written and spoken
  • Customer Service / Inside Sales / Sales or Business Admin experience
  • Working knowledge of internal transport and document requirements and making
  • Experience with Microsoft Office as well as ERP system
  • Able to work independently as well as in teams
  • Ability to self check and provide accurate information and documents
  • Open to work with customers and colleagues from different cultures
  • A relevant degree from university or business school and/or sufficient practical experience in relevant job

Missions du poste

  • Receipt, check and processing of orders from start and till the product is delivered to the customer
  • working with technical, commercial and manufacturing colleagues locally and globally to process orders/quotes
  • arranging transport and all relevant documents needed for our global customer base
  • processing customer complaints
  • coordinating responses for quality requests
  • stock management and sourcing of products from sister companies globally
  • providing quotations to customers
  • providing product lead times
  • providing product information incl. technical data
  • Preparing and presenting business numbers and status both written and in conference calls/meetings
  • Follow up orders and transport
  • Calculating KPI’s OTD and OCC