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Customer Contact à Rabat, Morocco

Profil demandé

The ideal candidate will have/be:

  • Bachelor's degree
  • 3 to 5 years of experience in an industrial environment (ideally in the automotive industry)
  • Minimum 3 years of project experience
  • Good knowledge of Program standards, tools and methods
  • Strong Customer satisfaction orientation
  • Minimum bi-lingual (  English is required)
  • Above average communication skills and interpersonal skills

Missions du poste

The Customer Contact is responsible for developing the customer satisfaction by relying on a controlled production process. The main missions of the role are to:

  • Be the main representative of the plant to the customer
  • Organize and participate to all technical meetings with the customer (Solve technical problems, manage changes, progress path,…) and ensure all validations as required by customer are completed
  • Audit all related storage sites and the Customer assembly line in order to ensure the compliant use of our products
  • Define and enforce the scale of demerit products coherent with the customer's specifications
  • Manage and guarantee resolution of customers concerns on a daily basis working closely with Production Quality ( Incident analysis, Action plan,…)
  • Validate the packaging range and accept the packaging range