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Call Center Representative à San Francisco, CA, USA

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Job brief   

 We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.    

 

Responsibilities And Job Duties     

Manage large amounts of inbound and outbound calls in a timely manner  Follow communication “scripts” when handling different topics  Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives  Seize opportunities to upsell products when they arise  Build sustainable relationships and engage customers by taking the extra mile  Keep records of all conversations in our call center database in a comprehensible way  Frequently attend educational seminars to improve knowledge and performance level  Meet personal/team qualitative and quantitative targets      

 

Requirements    

Previous experience in a customer support role  Track record of over-achieving quota  Strong phone and verbal communication skills along with active listening  Familiarity with CRM systems and practices  Customer focus and adaptability to different personality types  Ability to multi-task, set priorities and manage time effectively  High school degree    Kindly apply now for immediate consideration!

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