A multinational is recruiting a native team manager originated from one of the following countries:
- United Arab Emirates
- Saudi Arabia
Your Mission will be the coaching, motivating, and managing in all aspects of a team of advisors in charge of delivering an excellent support service to the customers of a company that offers multi thematical leisure tv channels service to its csubscribers.Under the supervision of the project team manager, you tasks will be as following :
- Ensuring that your team will reach it's predefined targets.
- Delivering a good quality of reporting to your management.
- Doing an accurate follow up of your team's performances and knowledge level.
- To ensure that the contacts (various chanels) made by your team are in total compliance with project's call process.
- To guaranty that your team's knowledge about the product is continiously up to date.
- To work in collaboration with the quality and product teams in order to improve the quantity and quality kpi's of your team.
- to perform and hour by hour follow up of your team's performance and applying the necessary measures to solve any issue relative to this aspect.
- Managing the planning of your team.
- Building reports and analysis to give a full visibility to your mangement about the key data relative to your team's performance