Team Managers with Experience in the Middle East Region

Rabat, Morocco - 21/01/2021 - Contrat : CDI
Salaire : -

Profil demandé

  • Bac+4
  • De 1 à 3 ans d'expérience
  • Call Center
  • You are a native citizen of one of the following countries : Libanaon, Syria, Irak , Jordan; Palestine.
  • An effective experience of managing a team of advisors in a call center environment.
  • A high fluently of speaking one of the middle eastern region dialects + English (oral and written).
  • You are a native citizen of one of the following countries: Lebanon, Syria, Irak , Jordan; Palestine..etc
  • Very good management capacity and leadership.
  • A highly influential person able to put in place a good challenge and team work spirit among the managed team.

Missions du poste

For one of our existing project, we recruiting a native team manager originated from one of the following countries:

  • United Arab Emirates
  • Saudi Arabia
  • Syria
  • Lebanon
  • Jordan
  • Lebanon
  • Palestine
  • Irak

Your Mission will be the coaching, motivating, and managing in all aspects of a team of advisors in charge of delivering an excellent support service to the customers of a company that offers multi thematical leisure tv channels service to its csubscribers.Under the supervision of the project team manager, you tasks will be as following :

  • Ensuring that your team will reach it's predefined targets.
  • Delivering a good quality of reporting to your management.
  • Doing an accurate follow up of your team's performances and knowledge level.
  • To ensure that the contacts (various chanels) made by your team are in total compliance with project's call process.
  • To guaranty that your team's knowledge about the product is continiously up to date.
  • To work in collaboration with the quality and product teams in order to improve the quantity and quality kpi's of your team.
  • to perform and hour by hour follow up of your team's performance and applying the necessary measures to solve any issue relative to this aspect.
  • Managing the planning of your team.
  • Building reports and analysis to give a full visibility to your mangement about the key data relative to your team's performance

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