You are a native citizen of one of the following countries : Libanaon, Syria, Irak , Jordan; Palestine.
An effective experience of managing a team of advisors in a call center environment.
A high fluently of speaking one of the middle eastern region dialects + English (oral and written).
You are a native citizen of one of the following countries: Lebanon, Syria, Irak , Jordan; Palestine..etc
Very good management capacity and leadership.
A highly influential person able to put in place a good challenge and team work spirit among the managed team.
Missions du poste
For one of our existing project, we recruiting a native team manager originated from one of the following countries:
United Arab Emirates
Your Mission will be the coaching, motivating, and managing in all aspects of a team of advisors in charge of delivering an excellent support service to the customers of a company that offers multi thematical leisure tv channels service to its csubscribers.Under the supervision of the project team manager, you tasks will be as following :
Ensuring that your team will reach it's predefined targets.
Delivering a good quality of reporting to your management.
Doing an accurate follow up of your team's performances and knowledge level.
To ensure that the contacts (various chanels) made by your team are in total compliance with project's call process.
To guaranty that your team's knowledge about the product is continiously up to date.
To work in collaboration with the quality and product teams in order to improve the quantity and quality kpi's of your team.
to perform and hour by hour follow up of your team's performance and applying the necessary measures to solve any issue relative to this aspect.
Managing the planning of your team.
Building reports and analysis to give a full visibility to your mangement about the key data relative to your team's performance
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