Operations Manager (Casablanca)

Casablanca, Morocco - 03/07/2020 - Contrat : CDI
Salaire : 15000-22000

Profil demandé

  • Bac+4
  • De 3 à 5 ans d'expérience
  • Call Center
What you should bring • 5 years experience as manager • Several years of experience in project management in the area of ​​contact centers • Innovative working method that focuses on solutions and processes • Experience in dealing with international customers • Strong communication and presentation skills • High flexibility and resilience • German spoken and written • General spoken and written English • Very good knowledge of MS Office

Missions du poste

Your tasks • Independent management and project development • Ensure that the financial and operational goals are continuously met • Close cooperation with the customer • Security day and follow-up activities • Compliance and implementation of the KPIs agreed by the customer • Control and evaluation of quality assurance measures • Development and implementation of new processes • Lead and develop team leaders • Responsible for all project reports and processes • Budget and forecast planning We offer • permanent employment • Asset-based services • Attractive fixed salary and performance bonuses • Attractive team and company events • Internal training opportunities and internal training for management positions • A varied range of tasks

Candidature
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