Sitel recruits Costumers Care Afrikaans(South Africa,Namibia,Botswana, Zimbabwe ) inbound callers.

Rabat - 24/09/2020 - Contrat : CDI
Salaire : A définir

Profil demandé

  • Bac+2
  • Moins de 1 an d'expérience
  • Call Center

 A good level of L'afrikaans  which is a Germanic language derived from Dutch  (both spoken and written);

- Listening and service skills;

- A good knowledge of computers;

- Assiduous, involved, punctual.

Missions du poste

 

 

In this context, you will be in charge of :

 

- Answering customer calls;

- Listen and diagnose their needs in order to provide them with the appropriate solution;

- Apply the defined processes and master the use of the tools;

- Feed back any information allowing to identify a dysfunction or to improve a procedure;

- Contribute to the smooth running of the service;

- Ensure that the qualitative and quantitative objectives set by management are met.


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